These Terms govern your use of TaoChi at taochi.net and the related services provided by TAOCHI TECHNOLOGY LIMITED (道吉科技有限公司), a Hong Kong company (“TaoChi”, “we”, “us”). Please read them before creating a chart, registering, or buying a service. This version is dated 10 November 2026 and takes effect at 19:00 Hong Kong time (UTC+8) on that date. It replaces the version that took effect at 18:00 on 10 November 2026.
1. What the service provides
TaoChi provides automated Zi Wei Dou Shu and BaZi birth charts, AI-assisted written interpretations, daily themes, relationship comparisons, and related account and community features. Availability depends on the features and access level shown on the relevant page. The service is not a live consultation with a professional adviser.
The content is for entertainment and personal reflection. It is not a scientifically validated assessment, a prediction or guarantee of real-world events or outcomes, or financial, investment, legal, medical, psychological, or other professional advice. Do not use it as a basis for significant decisions about health, money, work, legal matters, or relationships. Rankings and compatibility scores are comparisons within our model or sample, not measures of a person’s worth, ability, or probability of success. We do not publish an accuracy rate for readings, and a reading is not a verified account of your personality, health, finances or future.
AI-generated text can contain errors, inconsistencies, or unsuitable suggestions. Different inputs, time-conversion choices, model versions, and languages may produce different readings. Check factual information independently and consult a suitably qualified professional where needed. The AI-written overview and major-period readings are labelled as such on the report page.
TaoChi is not a mental-health, medical or crisis service. We do not monitor readings, journals or mood entries for signs of risk, and we will not contact emergency services, your family or anyone else on your behalf. If you are in crisis, think you may harm yourself or someone else, or need urgent medical help, contact your local emergency number or a crisis line now. Do not wait for a reading and do not rely on this service in an emergency. The decade view lists the ages the chart covers up to nominal age 100. That range is a fixed calculation window for a traditional charting system, not an estimate, prediction or statement about how long anyone will live. Nothing in the service can predict lifespan.
2. Eligibility and agreement
The service is intended for adults aged 18 or over who can enter a binding agreement where they live. By choosing to generate a chart, continue with a service, or register after being shown the relevant notice, you agree to these Terms. If you do not agree, do not proceed.
If you enter another adult’s information, you must have their permission or another lawful authority, inform them how the service uses it, and provide the Privacy Policy before submitting it. This includes any transfer to AI providers described in that Policy. They may contact us directly about their information. Do not submit information about anyone under 18 or sensitive information that the service does not request. Using the service does not require you to agree to optional analytics or marketing.
3. Accounts and your information
Provide information you are entitled to use and keep account credentials and recovery codes secure. A nickname is sufficient where a name is optional. You are responsible for activity you authorise and must notify us if you suspect unauthorised access.
Some features can be used without an account. Anonymous report access depends on the originating browser or device and ends seven days after the report is created, unless you save the report to an account. Saving a report to an account changes how it is retained, as described in the Privacy Policy. We cannot promise recovery of anonymous access after browser data is cleared.
Please check birth details, time zone and any time-correction selection before generating a report. Incorrect or uncertain inputs can affect the result. Access limits and any limits on changing birth profiles are shown in the relevant feature or purchase description; contact support if a correction is needed. These limits do not remove your right to request correction of personal information.
4. Prices, payment and access
Online purchases are available when checkout is enabled. Before paying, please review the product, total price, currency, taxes or additional charges, access period and any renewal conditions shown at checkout. Creating an account or viewing prices does not incur a charge.
Choose a one-time fixed-period purchase or an automatically renewing subscription when offered at checkout. The checkout shows the amount charged now, any introductory period, the regular renewal amount and frequency, and how to cancel. Survey submission alone never starts a subscription. Turn off automatic renewal in Account → Membership and billing; confirmed cancellation keeps access through the paid period. If your account has an email address, we email a reminder before each automatic renewal: during the 7 days before a monthly charge, and during the 30 days before an annual charge. Accounts without an email address do not receive reminders, but the next charge date is always shown in Account → Membership and billing. A missing reminder does not limit your right to cancel or any other right you have by law. Cancellation does not by itself request a refund or waive statutory withdrawal rights. Your purchase confirmation and account record identify the access purchased. Planned features are included only when expressly stated in the purchase description.
Payments are processed by PayPal. Card details entered in its payment form go directly to PayPal; TaoChi does not store your full card number or card security code. For card subscriptions, you separately authorise PayPal to save the payment method and TaoChi to charge it at the amount and frequency you approve. We retain payment references and a payment-method token for this purpose. PayPal may request authentication or decline a payment under its own rules; availability is not guaranteed for every card or country.
If you have not paid, you can cancel an unfinished order and choose again once its payment status is confirmed. If a charge may already be processing, we first check its result to avoid duplicate payment. Leaving the page is not proof that no payment occurred. Do not pay again if your bank or PayPal shows a charge but access has not appeared; contact us with the order reference.
A paid term cannot be switched or upgraded part-way through, and we do not credit or refund the rest of a term to do so. A one-time purchase simply ends at the end of its term; an automatically renewing subscription needs its renewal turned off first. Once the paid term has ended you can choose any plan at the price then shown, including a different payment frequency. Buying membership does not require you to enter birth details first, but a personalised reading requires the birth information shown on the form. The free and paid features are those described on the purchase page, not a promise that every future feature will be included.
Survey discounts are optional. The offer shown before payment states eligibility, the discounted amount and period, and the price afterwards. The first-month survey offer is only for an account that has never made a payment, and only for the first payment of a new monthly subscription. It cannot be applied to a purchase already made or to an existing or renewed membership, it cannot be claimed later as a refund of the price difference, and a refunded payment does not make an account eligible again. Submitting a survey neither starts payment nor subscribes you to marketing, and a favourable review is not required. Your bank or payment provider may apply its own currency-conversion rate or fee. We will not use an introductory offer to hide the regular renewal price or add undisclosed recurring charges.
A paid period gives you access for its stated length. When it ends, what was already produced for you stays readable: your chart, the overview, the major-period readings already written, and the daily calendar for the months the paid period covered. What stops is new work: further major-period readings, later calendar months, and writing new journal entries. Anything you recorded during the paid period remains yours to read and export. We decide this on our servers from the payment record, so it does not depend on your device clock. This paragraph does not apply to a period that has been fully refunded or reversed; see section 5.
5. Cancellation, refunds and consumer rights
Contact [email protected] or submit a support ticket for a failed delivery, duplicate charge, billing error, or content or service that does not conform to the purchase description. Provide your order reference and the issue; do not send full card details. We will assess the request and provide the remedy required by applicable law, which may include correction, replacement access, a price reduction, or a refund. In the UK and the EEA, if digital content or a digital service does not conform to the contract, you also have the remedies the Consumer Rights Act 2015 or the applicable EU rules provide, such as bringing it into conformity (for example by repair, replacement or repeat performance), a price reduction, or a refund or ending the contract. Our refund practice does not limit those remedies.
If you are a consumer in the EEA or UK and a statutory withdrawal right applies, you may withdraw within 14 days of the contract without giving a reason. Send a clear statement with your name, account or order reference, purchase date, and request to withdraw to [email protected] or through support. No particular wording is required. You can also use the form at taochi.net/withdraw, which works without signing in and records when we receive your notice. Where withdrawal requires a refund, we will return the amount due within the applicable statutory period, generally 14 days after notice, using the original payment method unless you agree to another method, and without charging you a fee.
Starting a reading, accepting these Terms, or using a redemption code does not by itself waive a statutory withdrawal right. Any legally permitted loss of that right for immediate digital content or a fully performed service requires the separate express consent and acknowledgement required by local law. Until those conditions are met, the right remains available. Mandatory rights concerning defective or non-conforming digital content and services are unaffected.
Your mandatory consumer rights, including applicable protections in your country of habitual residence, take priority over any inconsistent provision in these Terms.
A change of mind alone does not qualify for a refund outside applicable statutory withdrawal rights, unless the purchase page expressly promises a more generous refund. Discounts, introductory prices and survey offers are prices, not refund promises. A reading differing from your expectations or another reading does not, by itself, establish a defect. Your rights where the service is misdescribed, defective or not delivered as agreed remain unaffected.
Stopping renewal, cancelling an unpaid order, requesting a refund and exercising a statutory withdrawal right are different actions. You can stop renewal in Account → Membership and billing. If you cannot sign in or the control fails, contact [email protected]; you do not need to create another account. A legally effective withdrawal or termination notice does not depend on our discretionary approval. We may verify the relevant contract and payment without changing the legal time at which your notice takes effect.
A completed full refund or reversal removes access granted by the corresponding payment period. A partial refund does not automatically remove the entire period. Other valid paid access remains; if no paid access remains, you can use the available free features without a new charge. Our refund response will explain the affected period and whether future renewal is stopped. You may contact your bank, PayPal or a competent authority directly; contacting us first is not a condition for exercising your legal rights.
If you tell us by email or support ticket that you withdraw, cancel or want a refund, we record what you sent and when we received it. You can see and save that record in your support ticket together with any written reply we send you. No particular wording or form is required, and a request is not ineffective because you did not use a template. We keep the record of a withdrawal notice, even after you delete your account, for as long as we keep the related payment records, because it may be needed to show when you exercised the right.
6. Responsible use and community rules
Do not use the service to break the law, harass or discriminate against people, exploit minors, publish someone’s private information, impersonate another person, commit fraud, or infringe intellectual property rights. Do not use readings to make decisions about another person’s employment, insurance, credit, healthcare, or other significant opportunities.
Do not bypass access controls, misuse another account, overload the service, or scrape private data. Security research must not access other users’ information or disrupt availability; report suspected vulnerabilities privately to [email protected].
Community messages ("drift bottles") are shown to other people who share the same chart pattern. When you publish one you confirm that the words are your own, that you have any permission needed to mention another person, and that the message follows these rules. Do not include someone else’s name, contact details, address, workplace, birth details or other private information.
You must not publish, in a community message or anywhere else on the service: unlawful, hateful, harassing, threatening or discriminatory content; sexual content or any sexualisation of minors; content that reveals another person’s private or sensitive information; impersonation of a person or of TaoChi; spam, scams, advertising or repeated promotional links; content that encourages self-harm, disordered eating or violence; professional advice presented as if from a qualified professional; or content that infringes copyright, trade marks, privacy or other rights.
How we moderate. We review reports and may hide or remove content that breaks these rules, and may restrict or close an account where a breach is serious or repeated. Two automated checks also hide a message from public view: a match against our prohibited-content list, and reports from three different accounts. A hidden message stays hidden while it is reviewed and may be restored. When we remove a message, we record which of the rules above it broke and tell its author in their account notifications; if we also close the account, the author can ask support for that reason. We keep a removed message, hidden from everyone, for 30 days so that an appeal can be checked against what was posted, and then delete it. To appeal, use support and identify the message; we will explain the outcome in writing and restore the message if the appeal succeeds.
Reporting. Use the report control on any message. The reasons available are spam, offensive, misleading and other. Please do not use reports to disagree with a message you simply dislike, and do not coordinate reports to remove content you disagree with; that is itself a breach of these Terms.
7. Your content and our materials
You retain rights in content you submit. You grant us only the rights reasonably needed to store, process, display, and deliver it as part of the service and to handle support, security, and legal obligations. Posting to a community feature makes that content visible to its audience; avoid including identifiable or sensitive information.
We moderate community content as described in section 6, including telling the author which rule a removed message broke. You can challenge a moderation or account decision through support.
Our software, layout, branding, and original materials are protected by applicable intellectual property law. Subject to your purchased access, you may read, download where offered, and share your own report for personal, non-commercial use. Do not remove attribution or resell the service without permission. We do not guarantee that AI-generated text is unique or eligible for copyright protection.
The permission for your submitted content is limited to those purposes; it is not an assignment of ownership or permission to use private reports or journals in advertising. Removing content or closing an account ends its ordinary use in the service, subject to the limited retention explained in the Privacy Policy. Copies already shared by you or other people may remain outside our control. Report unlawful or infringing community content through the report control or support, identifying the content and the reason for your concern.
8. Privacy and communications
Our Privacy Policy explains how we handle personal information and how to exercise your rights. Optional website analytics and promotional emails are subject to separate choices. You can decline them without losing access to the core service.
We may send necessary account, security, purchase, and service messages. You can unsubscribe from promotional messages without opting out of necessary service communications.
9. Availability, changes and account closure
We take reasonable care in providing the service but do not promise uninterrupted access or error-free output. Maintenance, third-party outages, security incidents, and changes to technology can affect availability. We will provide notice of material changes or interruptions where reasonably practicable.
We may restrict access where reasonably necessary to address a material breach, fraud, a security risk, or a legal obligation. Except where immediate action is necessary, we will give notice and an opportunity to address the issue. Contact support if you believe a restriction is mistaken.
You may stop using the service at any time. Use Account → Privacy and your data to request account closure, or contact [email protected] or [email protected]. Cancel any active renewal first; if that is not possible, ask us to help stop it and handle closure. Do not assume that logging out or clearing browser data cancels a subscription. Closing an account does not remove accrued refund or statutory rights. If we discontinue a paid service during an unexpired access period, we will provide an appropriate remedy, including any refund required by law.
We may update features for security, legal compliance, compatibility or service improvements. If a change materially reduces a paid feature during your purchased access period, we will give reasonable advance notice where practicable and explain your options, including termination and refunds required by your contract or applicable law.
10. Responsibility and limits
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for losses caused by your misuse of the service. Content disclaimers explain the nature of the product; they do not remove our responsibility to deliver the service described with the care required by law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable. Mandatory consumer guarantees and privacy remedies remain available.
11. Governing law and disputes
These Terms are governed by Hong Kong law. This choice does not deprive a consumer of mandatory protections under the law of their habitual residence that apply to the contract.
Please contact us first so we can try to resolve a concern. Hong Kong courts have non-exclusive jurisdiction, subject to your right to bring proceedings in any court available to you under mandatory law. There is no compulsory arbitration requirement and no waiver of statutory collective redress rights.
12. Updates and interpretation
The version date appears above. Material changes will be notified through the website or an appropriate account contact before they take effect where required. Changes do not retroactively remove rights under an existing purchase. Where a new agreement or consent is legally required, we will request it.
Language. These Terms and our Privacy Policy are published in English and in Chinese. The English version governs if the two versions differ. That rule does not apply where the law that protects you provides otherwise — for example where consumer or privacy law gives you a right that cannot be waived, or requires a term or notice to be given in a particular language; in that case that law applies, and the English text does not reduce your rights. If you are reading a version that differs from the English text in a way that matters to you, write to [email protected] and we will explain the difference.
If a court or authority finds a provision unenforceable, the rest of these Terms remain in effect. A failure to enforce a provision is not a waiver of it.
You may save or print this version for your records. Updated terms apply from their stated effective date; continued use is not a substitute for fresh agreement or consent where the law requires it. A price or renewal change will not create an automatic recurring charge for an existing one-time purchase.
13. Contact
The operator is TAOCHI TECHNOLOGY LIMITED (道吉科技有限公司), incorporated in Hong Kong. Registered office: Unit 1405A, 14/F, The Belgian Bank Building, Nos. 721–725 Nathan Road, Mong Kok, Hong Kong.
For customer service, complaints, cancellation or billing questions, email [email protected] or use the support ticket page. For access, correction, deletion or other privacy requests, contact [email protected]; [email protected] also accepts and routes privacy requests. You do not need an account to email us or submit a new support ticket. Please do not send full card details or identity documents unless we explain why a particular document is necessary and provide an appropriate channel.
We will respond to all complaints within five business days of receipt. Business days mean Monday to Friday, excluding Hong Kong statutory holidays. This is a response timeframe, not a guarantee of final resolution, and does not extend any applicable cancellation, withdrawal, refund or other statutory deadline.